Effective date: 1 July 2026
Vijay Laxmi Moorti Bhandar respects the privacy of visitors, customers and enquiry senders. This Privacy Policy explains what information may be collected through our website, phone, WhatsApp, email, showroom visit or product enquiry, how that information is used, and the choices available to you.
Information We Collect
When you contact us, request a quote, ask about a marble idol, submit a customization requirement, rate a product or communicate through WhatsApp, phone or email, we may receive your name, phone number, email address, address, product interest, preferred size, design details, photos shared by you, message content and other information needed to respond to your request.
Our website may also receive limited technical information such as IP address, browser type, device information, page visited, approximate location derived from network data, date and time of access and basic usage logs. This information helps us maintain security, prevent misuse, understand website performance and improve user experience.
How We Use Information
We use information to respond to enquiries, discuss quotes, confirm product availability, understand customization requirements, process orders, arrange packaging and shipping, provide customer support, improve website content, maintain product ratings, prevent spam or misuse and comply with applicable legal or accounting requirements.
Product Ratings and IP Based Controls
When a visitor rates a product, the website may store rating information together with technical identifiers such as IP address or similar request information. This is used to reduce duplicate ratings and maintain a fair rating count. Ratings are used only for product display and website quality purposes.
Cookies and Similar Technologies
The website may use cookies or local storage for admin login, page preferences, security, analytics or normal website functionality. You may control cookies through your browser settings, but some website features may not work properly if required cookies are blocked.
Sharing of Information
We do not sell personal information. Information may be shared only when needed for order handling, delivery, packaging, payment discussion, customer support, technical hosting, legal compliance, dispute handling or business operations. Shipping partners, courier services, transport providers, hosting providers and communication services may process limited information required for their role.
Data Security
We use reasonable administrative and technical measures to protect information from unauthorized access, misuse or accidental loss. No online system can be guaranteed to be completely secure, so customers should avoid sharing unnecessary sensitive information through public or insecure channels.
Retention
We keep enquiry, order and communication records for as long as needed for business, accounting, service, legal or dispute-resolution purposes. When information is no longer required, we may delete, archive or anonymize it according to practical business requirements.
Your Choices
You may contact us to request correction of your contact details, ask a question about stored enquiry information or request that unnecessary communication data be removed where deletion is practical and legally allowed.
Contact
For privacy questions, contact Vijay Laxmi Moorti Bhandar at vijaylaxmimoortibhandar@gmail.com or through the contact details shown on the website.